Welcome to Svasth Care

These Terms of Use (“Terms”) govern your use of the Svasth Care website and services. By accessing or using our website and services, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.

1. Acceptance of Terms

1.1 Agreement: By accessing or using the Svasth Care website and services, you agree to these Terms and our Privacy Policy.

1.2 Modification: Svasth Care reserves the right to modify these Terms at any time. Changes will be posted on this page, and your continued use of the website and services constitutes acceptance of those changes.

2. Use of Services

2.1 Eligibility: You must be at least 18 years old to use our services. By using our services, you represent that you meet this age requirement.

2.2 Account Registration: To access certain features of our services, you may be required to register for an account. You agree to provide accurate and complete information during the registration process and to keep your account information up-to-date.

2.3 Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately of any unauthorized use of your account.

3. Services Provided

3.1 Health Care Aggregation: Svasth Care provides a platform to connect users with health care providers. We do not provide medical advice or treatment. All medical services are provided by third-party health care providers.

3.2 Information: The information provided on our website is for general informational purposes only and should not be considered medical advice. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.

4. User Conduct

4.1 Prohibited Activities: You agree not to:

Use our services for any unlawful purpose.
Impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity.
Interfere with or disrupt the operation of our services.
Engage in any activity that could harm or impair our services.
4.2 Content: You are solely responsible for any content you submit or transmit through our services. You agree not to submit or transmit any content that is illegal, harmful, defamatory, obscene, or otherwise objectionable.

5. Intellectual Property

5.1 Ownership: All content and materials on the Svasth Care website, including text, graphics, logos, and software, are the property of Svasth Care or its licensors and are protected by intellectual property laws.

5.2 License: Svasth Care grants you a limited, non-exclusive, non-transferable license to access and use the website and services for personal, non-commercial purposes. You may not reproduce, distribute, or create derivative works from any content on our website without our express written permission.

6. Disclaimer of Warranties

6.1 No Warranty: Svasth Care provides the website and services on an “as is” and “as available” basis. We make no warranties, express or implied, regarding the website or services, including but not limited to the accuracy, reliability, or availability of the services.

7. Limitation of Liability

7.1 Exclusion of Damages: To the fullest extent permitted by law, Svasth Care shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the website or services.

8. Indemnification

8.1 Indemnity: You agree to indemnify and hold Svasth Care harmless from any claims, damages, losses, or expenses, including reasonable attorneys’ fees, arising out of or in connection with your use of the website or services or your violation of these Terms.

9. Termination

9.1 Termination by Svasth Care: Svasth Care reserves the right to terminate or suspend your account and access to the services at any time, with or without cause or notice.

9.2 Termination by You: You may terminate your account at any time by contacting us. Upon termination, you must cease all use of the services.

10. Governing Law

10.1 Jurisdiction: These Terms shall be governed by and construed in accordance with the laws of [Insert Jurisdiction], without regard to its conflict of law principles.

11 Code of Conduct

The User shall ensure that his/her conduct is not in violation of any of the laws in force in India, including but not limited to the following:

The Information Technology Act, 2000
The Indian Penal Code, 1860
The Indecent Representation of Women Act, 1986
The Sexual Harassment of Women at Workplace (Prevention, Prohibition and Redressal) Act, 2013
Telemedicine Practice Guidelines

12 Confidentiality

The Parties acknowledge and agree that any information provided in relation to the User’s sensitive personal information or personally identifiable information shall be confidential. Such confidential information shall not be communicated to a Third Party without the consent of the User unless

Such information is already accessible in the public domain;
Such information is mandated to be disclosed by any relevant laws, government mandates or Court orders;
Such information is required to be disclosed by the App to its legal counsel who shall, in turn, be bound by the confidentiality clause as envisaged in this agreement.

13 Severability

Any clause or part of a clause of the Terms of Use which is found to be illegal, void or unenforceable due to the law in force or by a decision of any competent Court of law, shall be deemed ineffective and severed from the rest of the Terms of Use

14 Survival

The obligations of the Parties under the Terms of Use with regard to the maintenance of confidentiality and privacy of sensitive personal data or personally identifiable data shall survive the termination/completion/lapse of the Terms of Use

15 Advertisement Policy

For Third Party Advertisements
The App shall not be liable for any advertising representations made by the Third Party and/or the quality and authenticity of the products or services advertised.
The App does not endorse or support the content of Third Party Advertisements.
For advertisements by the App
The contents of the advertisement are meant only for commercial and promotional purposes. The App shall not be responsible for any harm, damage or loss caused by reliance on such representations that amount to puffery.

16 Not for Medical Emergencies & Not a replacement for your Primary Care Physician

• The Service we provide is NOT for use for medical emergencies, for life threatening conditions or for when you need acute care. You should not disregard or delay to seek medical advice from your physician based on anything that appears or is provided to you by or through the Service.
• The consultation provided to you by medical practitioners through the Communication Tools are not intended to replace your relationship with your primary care physician and you should continue to consult with your primary care physician and other health care professionals as needed / recommended. You should seek emergency help or follow-up care when recommended by a medical practitioner or when you are of the opinion that such help or care is prudent in your sole opinion.

17 No Sale or Offer to Sell Drugs /Medicines

18 User Communication

Users will receive information on whatsapp and sms on the mobile number provided while availing the services on Svasth Care. This helps Svasth Care send reminders, order statuses, booking reminders and other relevant information. Users accept the nature and risk associated with such communications.

19 Legal Compliance

The Parties shall comply with all relevant laws, bye-laws, rules, regulations, orders, notifications, judgments and decrees in force, applicable to it and its business operations enforced either by the Union Government and/or by the respective State Governments, in their respective jurisdictions.